Find answers to common questions about CraftsJa marketplace
Creating an account is easy! Click on "Sign Up" in the top navigation bar, fill out the required information, and submit the form. You'll receive a confirmation email to verify your account.
You can search for products using the search bar at the top of the website. You can also browse products by category, price range, or vendor using the filters on the product listing pages.
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary depending on your location. You can see the shipping options available to you during checkout.
Shipping times vary based on your location and the shipping method you choose: Jamaica: 1-3 business days, Caribbean: 3-7 business days, United States & Canada: 7-14 business days, Europe: 10-21 business days, Rest of World: 14-30 business days.
We accept various payment methods including credit/debit cards (Visa, Mastercard), PayPal, and local payment options for Jamaican customers.
We accept returns within 14 days of delivery for most items. Please note that customized items cannot be returned unless they're damaged or defective. See our Returns Policy for full details.
To become a vendor, select "Vendor" when signing up for an account. You'll need to provide details about your craft business and submit sample images of your work. Our team will review your application and get back to you within 3-5 business days.
Vendors pay a 15% commission on sales made through our platform. There are no monthly fees or listing fees. We handle payment processing, customer service, and marketing to help you focus on creating amazing crafts.
